Returns & Refund Policy
RETURNS & REFUNDS
Thanks for your purchase with us. If you are not entirely satisfied with your order, you have 28 days to return the goods to the following address:
Caravan Team Ltd
6 Bell Court
Please keep in mind that any item sent for a full refund must be delivered unused, unopened or unworn and in the same condition as you received it. We cannot accept any return without its original packaging and/or proof of purchase.
In the event that an item is received damaged then you will be given a full refund or if you would prefer and if possible then we’re happy to exchange the item. Should a fault develop please contact us in the first instance.
Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using a tracked & insured delivery service to ensure that your package is returned to us.
Any refund given will be issued via the original payment method and its duration for credit will be dependant upon your card issuer which is out of our control.
If you need to talk to someone about your return or refund, we’re here to help.
Feel free to email us at firstname.lastname@example.org or telephone us on 01792 578585.