FAQ's

Servicing FAQs

Is it necessary to have my caravan or motorhome serviced?
Yes. Regular servicing ensures your caravan or motorhome remains roadworthy and safe, and helps identify any deterioration or issues. If your vehicle is under warranty, it must be serviced within the manufacturer’s specified timeframe to keep the warranty valid. 

How often should my caravan or motorhome be serviced?
A full service should be carried out every 12 months, even if the vehicle has only been used a few times. Problems can occur through both use and lack of use. Annual servicing is also required to maintain any manufacturer or dealer warranty. 

Do I need an annual service to maintain my warranty?
Yes. All caravan and motorhome manufacturers require an annual service and damp check to be completed by an AWS Service Centre or Approved Dealer/Workshop. Missing a service will invalidate your warranty. You must also retain VAT invoices and damp reports as proof. 

What is the AWS (Approved Workshop Scheme)?
The AWS is a collaboration between the National Caravan Council, The Caravan and Motorhome Club and The Camping and Caravanning Club. Workshops must pass an annual inspection and meet strict standards to remain approved. Further information can be found by visiting AWS Workshops | Approved Workshop Scheme

Are you an AWS member?
Yes. Both our fixed workshop and mobile workshop are independently assessed annually and meet all AWS standards. 

How long does a service take?
A caravan or motorhome habitation service typically takes 2–4 hours, depending on age and condition. Most standard services are completed the same day. 

What happens if faults are found during the service?
Any non‑warranty faults are chargeable at our standard labour rate. Larger repairs may need to be booked in separately. 

What documents will I receive after the service?
Once payment is received, you will be given a detailed invoice, service report and damp report. 

How far in advance should I book?
We recommend booking 8–12 weeks ahead, especially if your service must be completed within a warranty window. Many customers book 12 months in advance. 

Do I need to empty my caravan or motorhome?
Please remove personal belongings where possible. The main walkway must be clear for health and safety. Leave your water pump/inlet hose and gas bottle for testing. 

Are gas appliances serviced during the annual service?
Gas appliances are safety‑checked but not fully serviced. Full gas appliance servicing is available at an additional cost.

How important is gas appliance servicing?
Very important. Carbon monoxide is a serious risk. Annual servicing by a competent gas engineer is strongly recommended, along with using an audible CO alarm. 

Do you service motorhome engines or chassis?
No. We only service the habitation area. Engine and chassis servicing should be carried out by a commercial vehicle service centre or your motorhome dealer. 

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Warranty FAQs

Can you do warranty work on my caravan or motorhome?
Yes. We are an AWS member and authorised warranty repair centre for most UK manufacturers. 

Which manufacturers’ warranty work can you undertake?
We are authorised for: Autotrail, Bailey, Coachman, Elddis and Swift. 

What other warranty work can you do?
We also carry out warranty repairs for appliance and component manufacturers including Alde, Al‑Ko, BCA, Dometic, MB&G, Sargent Electrical, Thetford, Truma and Whale. 

I bought a used caravan/motorhome with warranty. Can you do the work?
Yes. We can submit a claim to the warranty company on your behalf once authorisation is obtained. 

What should I do if I have a warranty issue?
We will need your make, model and CRIS/build/chassis number. Contact our office on 01792 578585. We may need to inspect the issue and obtain photos before submitting a claim. If we have not serviced your vehicle before, we will require copies of previous service documents and damp reports. 

Do you charge a call‑out fee for warranty work?
Yes. Manufacturer warranties do not cover travel time or costs. To avoid call‑out fees, warranty work must be carried out at our Swansea workshop.

How long does warranty work take?
This depends on the nature of the repair. Some can be completed in a day; others may take several weeks. Damp repairs can be more unpredictable. Please advise us of any planned holidays so we can schedule accordingly. 

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Other FAQs

Do you do insurance repairs?
Yes. We carry out insurance repairs for all insurance companies. 

I’ve damaged my caravan/motorhome — what should I do?
We will assess the damage at our Swansea workshop and provide a quotation once parts and prices are confirmed. If claiming through insurance, submit the quote to your insurer. Once authorised and parts are received, we will book the repair. 

How long do repairs take?
Repair times vary depending on the work required. Some repairs take a day; others may take several weeks. 

Can you complete CRIS re‑registration inspections?
Yes. We are approved to inspect caravans that have been written off and repaired. If successful, we forward documentation to CRIS for re‑registration. 

Can you store my caravan or motorhome after work is complete?
No. We have no storage facilities. Once work is complete, collection is required. A £40 daily charge applies after 24 hours’ notice. 

Do you fit motor movers?
Yes. We supply and fit Powrtouch and Truma motor movers. If you supply your own mover, any warranty issues must be handled with your retailer or manufacturer. 

Do you fit air conditioning units?
Yes. We supply and fit Dometic and Truma air conditioning units. An assessment of your roof and requirements is needed. 

Can you fit solar panels?
Yes. We supply and fit solar panels and will assess your roof to recommend the correct size. 

Do you sell spares and accessories?
Yes. We stock a wide range of spares and accessories, and can order items if not in stock.

Do you sell second‑hand parts?
No. We only sell new parts.

What other work can you do?
We also carry out:
• Warranty work
• Insurance work
• Damp repairs
• Window replacement
• TV aerial fitting
• Rooflight replacement
• Fiamma door lock fitting